REFUND POLICY

Article 1. Applicable Cases

• Incorrect product delivered or wrong quantity.

• Defective or damaged product due to manufacturer or shipping.

• Product is out of stock after customer has completed payment.

Article 2. Refund Process

1. Customer contacts Customer Service.

2. ALOA JSC verifies and approves the refund request.

3. Refund will be issued via the original payment method within 3–7 business days.